Opt out of online communication
The Storting has amended legislation which means that central and local government will be transitioning to online communication with its citizens. As a citizen you can notify us that you would rather receive decisions and other letters containing information that is important to you in paper format. You do this by opting out.
About opting out of online communication
Opting out will apply to
• individual decisions
• prior notification under the Public Administration Act § 16
• other messages that are important to your legal position or for case processing, and
• notifications which for other reasons it is particularly important to ensure that you receive.
Put simply, this means that if you opt out, letters containing information that is important to you will only be sent to you in paper format. For example, it may be your tax report, a letter allocating a place in a kindergarten, a building permit or a decision concerning benefits from NAV. If you opt out, it applies to the entire public sector, both central and local government.
If you opt out of online communication you will receive important letters in paper format only. Letters from the government will take more time. Due to the postal service you will receive the letter later than if you could log in and immediately see the letter when it is sent.
If you opt out of online communication, you will still be able to log in to, and use, public services online.
If you have opted out, but have opened a digital mailbox or provided your e-mail address and mobile phone number when you logged in to online public services, central and local government will still be able to send you service messages, information, etc. For example it could be an e-mail, SMS or digital mail reminder of doctor's appointments, notification of the water supply being shut off or a message about when snow will be cleared in the street where you live so that you have the chance to move your car.
If you have never used an electronic ID (eID) to log in to a public service online, you do not need to opt out. You will then not be able to receive letters online because you have not provided your e-mail address or mobile phone number. Central and local government need your e-mail address and mobile phone number to be able to notify you when important letters are sent to you online. If you have not provided your e-mail address and mobile phone number, you cannot receive service messages or information from the government by SMS or e-mail either.
If you have chosen to opt out it will be shown in a common register for central and local government. It will take some time for all the government entities and all the local authorities to start using the register. From 1 January 2016 it will be mandatory for central and local government to check this register for if you have opted out of online communication. Government entities and local authorities, until they start using the register, must have your consent in order to be able to communicate with you online.
You can opt out by clicking this link. Then you will come to a web page where you can enter your national identity number and click "Opt out"
If you decide to opt out of online communication, you will receive letters and formal decisions from public authorities in paper format.
The reservation scheme is designed so that you easily can opt out, or get help from others to opt out without having to log in electronic. It is illegal to opt out others without their permissions, it can also be punishable according to the Act of Personal Data § 8.
If you are registered in the Contact -and Opt out register, you will get an e-mail or SMS when you have been opted out which says: "You have opted out against digital communication with public authorities. Please call us if this is incorrect, phone 800 30 300/+47 24 05 56 03/ www.Norge.no
If you would like further information or help with opting out, please call the telephone number 800 30 300
If you have opted out and want to change this, you can go to the link below.